Orca Institutes Policies
Orca Institutes Policies
Student Statement of Rights
Orca Institute is certified with the Private Training Institutions Branch (PTIB) of the British Columbia Ministry of Post-Secondary Education and Future Skills.
Before you enrol at a certified private training institution, you should be aware of your rights and responsibilities.
- amount of tuition and any additional fee for your program
- refund policy
- if your program includes a work experience, the requirements to participate in the work experience and the geographic area where it will be provided
- whether the program was approved by PTIB or does not require approval.
- your institution ceased to hold a certificate before you completed an approved program
- you were misled about a significant aspect of your approved program
REFUND POLICY
- No later than seven days after student signed the enrolment contract, and
- Before the program start date.
100% of tuition and all related fees, other than application fee. Related fees include: administrative fees, application fees, assessment fees, and fees charged for textbooks or other course materials, and unused aircraft utilization fees.
- More than seven days after student signed the enrolment contract, and
- Before the program start date.
Institution may retain up to 10% of tuition, to a maximum of $1,000 paid or payable under a contract.
After the program start date, the institution provides a notice of dismissal or receive a notice of withdrawal (applies to all programs):
- No later than seven days after the program start date, the institution provides a notice of dismissal or receives a notice of withdrawal
Institution may retain up to 10% of tuition, to a maximum of $1,000 paid or payable under a contract.
After program start date, institution provides a notice of dismissal or receives a notice of withdrawal (applies to all approved programs, other than solely-asynchronous distance-education-only programs):
- After the program start date, and up to and including 10% of instruction hours have been provided.
Institution may retain up to 10% of tuition paid or payable under a contract.
- After the program start date, and after more than 10% but before 30% of instruction hours have been provided.
Institution may retain up to 30% of tuition paid or payable under a contract.
- After the program start date, and after more than 30% but before 50% of instruction hours have been provided.
Institution may retain up to 50% of tuition paid or payable under a contract.
- After the program start date, and after more than 50% of instruction hours have been provided.
No refund due
Student does not attend – “no-show” (applies to all students except those enrolled in a program delivered solely by asynchronous distance education):
- Student does not attend the first 30% of the program.
Institution may retain up to 50% of the tuition paid under a contract.
Institution receives a refusal of study permit (applies to international students requiring a study permit):
- Before 30% of instruction hours would have been provided, had the student started the program on the later of the following:
- The program start date in the most recent Letter of Acceptance
- The program start date in the enrolment contract
- Student has not requested additional Letter(s) of Acceptance.
Before program start date, institution receives a notice of withdrawal:
- No later than seven days after student signed the enrolment contract, and
- Before the program start date.
100% of tuition and all related fees, other than application fee. Related fees include: administrative fees, application fees, assessment fees, and fees charged for textbooks or other course materials, and aircraft utilization fees.
- More than seven days after student signed the enrolment contract, and
- Before the program start date.
Institution may retain up to 10% of tuition, to a maximum of $1,000 paid or payable under a contract.
After program start date, institution provides a notice of dismissal or receives a notice of withdrawal (applies to only approved solely-asynchronous distance-education-only programs):
- No later than seven days after the program start date
Institution may retain up to 10% of tuition, to a maximum of $1,000 paid or payable under a contract.
- Student has completed no more than 10% of the program
Institution may retain up to 10% of tuition paid or payable under a contract.
- Student has completed no more than 10% but less than 30% of the program
Institution may retain up to 30% of tuition paid or payable under a contract.
- Student has completed no more than 30% but less than 50% of the program
Institution may retain up to 50% of tuition paid or payable under a contract.
- Student has completed 50% or more of the program
No refund due
Completed means the student has received an evaluation of their performance for the specified percentage of hours of instruction. Only hours of instruction for which the student received an evaluation should be included in the calculation of a tuition refund. If a student completed a portion of a program for which they did not receive an evaluation, that portion should not be included in the calculation of the percentage of the program completed.
Student enrolled in a program without having met the admission requirements for the program
- If the student did not misrepresent the student’s knowledge or skills when applying for admission and the registrar orders the institution to refund tuition and fees.
100% tuition and all related fees, including application fees
Institution does not provide a work experience
- The institution fails to provide the work experience within 30 days of the contract end date, unless the registrar determines the institution was prevented from doing so by circumstances beyond its control.
100% tuition and all related fees, other than application fees
The institution must pay the tuition or fee refund within 30 days after receiving notice of withdrawal or refusal of study permit; providing a notice of dismissal, or the date on which the first 30% of the hours of instruction are provided (no-show).
DISPUTE RESOLUTION POLICY
- This policy governs complaints from students respecting Orca Institute and any aspect of its operations.
- A student who makes or is otherwise involved in a complaint will not be subject to any form of
retaliation by the institution at any time. - The process by which the student complaint will be handled is as follows:
- Student complaints must be made in writing.
- The process for responding to a dispute a student is as follows:
- The Director will respond to the complaint within 3 business days of receiving it
- acknowledging receipt and informing the complainant of the procedure from that point. The
complaint will be reviewed by the Director and Instructor and the complainant will receive a
response in writing within 2 weeks from the start of the review.
Orca Institute will provide the reasons for the determination and the reconsideration (if any) to the
student within 30 days after the date on which the student made the complaint.- The written reasons will advise a student, that if the student is dissatisfied with the
determination, and has been misled by the institution regarding any significant aspect of that
program, the student may file a complaint with the Private Training Institutions Branch (PTIB) (
Complaints ). must be filed with PTIB within one year of the date a student completes, is dismissed
from, or withdraws from the program.]
- The student making the complaint may be represented by an agent or a lawyer.
SEXUAL MISCONDUCT POLICY
- Orca Institute is committed to the prevention of and appropriate response to sexual misconduct.
- Sexual misconduct refers to a spectrum of non-consensual sexual contact and behaviour including the following:
- sexual assault;
- sexual exploitation;
- sexual harassment;
- stalking;
- indecent exposure;
- indecent exposure;
- A Complaint of sexual misconduct is different than a Report of sexual misconduct. A person may choose to disclose or complain of sexual misconduct without making a formal report. A Report is a formal notification of an incident of sexual misconduct to someone at the institution accompanied by a request for action.
5. The process for making a Complaint about sexual misconduct involving a student is as follows:
- Submit a written complaint to the Diector, Sheldon Bilsker, or alternaively, Diane Auld, Instructor.
6. The process for responding to a Complaint of sexual misconduct involving a student is as follows:
- The Director will respond to the complaint within 2 days of receiving it acknowledging receipt and informing the complainant of the procedure from that point. The complaint will be reviewed by the Director and Instructor and the complainant will receive a response in writing within 2 weeks from the start of the review.
7. The process for making a Report of sexual misconduct involving a student is as follows:
- Provide a written statement to the Director and/or Instructor detailing the event(s) including times, places and any other information pertaining to the events(s).
- Director, Sheldon Bilsker, director@hypnotherapytraining.net Instructor, Diane Auld, instructor@hypnotherapytraining.net
- Once a report is received either by the Director or Instructor the institution will review the Report within a reasonable timeframe and confirm next steps in writing.
11. All information related to a Complaint or Report is confidential and will not be shared without the written consent of the parties, subject to the following exceptions:
- If an individual is at imminent risk of severe or life-threatening self-harm.
- If an individual is at imminent risk of harming another.
- There are reasonable grounds to believe that others in the institutional community may be at significant risk of harm based on the information provided.
- Where reporting is required by law.
- Where it is necessary to ensure procedural fairness in an investigation or other response to a Complaint or Report.
